Contact Us
Support is handled by email so every instruction is written down and easy to follow.Support replies 7 days a week, typically within a few hours.
Where to write
Pick the mailbox that matches your question.
Technical support
support@vexastream.comSetup problems, buffering, missing channels or player errors. Include your device model and app name.
Billing and orders
billing@vexastream.comInvoices, plan changes, renewal dates and refund requests under our published policy.
Pre-sales questions
sales@vexastream.comNot sure whether your television or connection is suitable? Ask before you buy.
Before you write
These three details resolve most tickets on the first reply.
- 1
The email address you used at checkout, so we can find the order.
- 2
The device and player app, including the model of the television or streaming stick.
- 3
Whether the problem happens on another device or another network, such as a phone on cellular data.
Many issues are already solved in our setup guides and FAQ.
Support questions
Ready to start watching?
Pick a plan, set up your device in minutes, and stream on the hardware you already own.