Privacy Policy

Information we collect

We collect only what we need to sell and support a subscription. That falls into three groups: information you give us, information created by using the service, and information collected automatically by the website.

• Information you give us: your name, email address, billing details processed by our payment provider, and the contents of any support message.
• Service data: your subscription tier, renewal date, activation status and the number of concurrent streams permitted on your account.
• Automatic data: standard web server logs including IP address, browser type, referring page and timestamps, used for security and troubleshooting.

How we use your information

We use your information to create and maintain your account, deliver credentials, process payments and renewals, answer support requests, prevent fraud and abuse, and meet our legal and accounting obligations.

We may send service emails about your account, such as renewal reminders or maintenance notices. Marketing email is sent only if you opt in, and every marketing message includes an unsubscribe link.

Payment information

Card details are entered on our payment provider's secure checkout and are not stored on our servers. We receive a transaction reference, the amount, the currency and the outcome of the payment.

Cookies and analytics

The website uses cookies that are necessary for it to function, such as remembering an active checkout. If we use analytics to understand which pages are useful, it is configured to record aggregate usage rather than to build advertising profiles.

Sharing your information

We do not sell personal information. We share it only with service providers who need it to operate the business, such as our payment processor, email delivery provider and hosting provider, and only for those purposes. We may also disclose information where the law requires it.

Data retention

Account and billing records are kept for as long as your subscription is active and afterwards for the period required by tax and accounting rules. Support correspondence is kept while it remains useful for handling repeat issues, then deleted.

Your choices and rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Residents of some US states have additional statutory rights, and we apply the same process to every request regardless of where you live.

To make a request, email support@vexastream.com from the address on your account. We will confirm receipt and respond within a reasonable period.

Security

Access to customer records is limited to staff who need it, transmissions to the site are encrypted in transit, and credentials are issued individually so that a compromised account can be rotated without affecting others. No online service can promise perfect security, so please use a unique password and tell us promptly if you suspect misuse.

Children

The service is sold to adults. We do not knowingly collect personal information from children under 13, and we will delete such information if we become aware of it.

Changes and contact

If we change this policy we will update the date at the top of the page and, for significant changes, notify active subscribers by email. Questions about this policy can be sent to support@vexastream.com.